Privacy notice.
This working notice describes the information the current site architecture can process. It should receive final POPIA/legal review before public launch.
Enquiries and accounts
Moleqra may process names, email addresses, phone numbers, organisation details, account credentials stored as password hashes, and correspondence submitted through the site.
Orders and delivery
Checkout can process contact and delivery information, saved addresses, order contents, research-use acknowledgements, shipping-rule results, courier/tracking records, transaction references, fulfilment records and customer notes required to administer an order.
Payments
The Moleqra checkout does not collect payment-card or online-banking credentials. Hosted payment processing is performed by the configured payment provider. Moleqra stores gateway references, status information and payment audit results needed for reconciliation and order administration.
Security and abuse prevention
Sessions, CSRF tokens, password hashing, restricted admin access and payment-notification validation are used to protect the site. Limited technical information may be processed for security, diagnostics and abuse prevention.
Notifications and service providers
Moleqra may use configured email and delivery service providers to send order, payment, refund and dispatch information or to arrange and track delivery. Only information reasonably required for those services should be shared.
Newsletter subscriptions
Newsletter subscribers provide an email address and consent record. Subscriptions are confirmation-based where email delivery is enabled, and every campaign includes an unsubscribe route. Newsletter data is kept separate from order-service notifications.
Community forum
Registered customers may participate in the moderated research community. Public posts use a generated member label rather than displaying customer email addresses or phone numbers. Forum moderation may store post status, spam scores, suspension/block reasons and moderation actions needed to prevent abuse and protect participants.
Communications history
Website enquiries, email replies and customer/supplier communications handled through the Moleqra back office may be retained as a conversation history so enquiries, orders, sourcing discussions and service requests can be followed consistently. Where inbound mailbox synchronization is enabled, incoming messages to the configured business mailbox may be imported into the relevant communication thread. Administrative users can also record phone or other offline communication notes.
Storage and access
Application data is stored in the configured hosting database and protected file areas. Access should be limited to authorised personnel, and production backup, retention and deletion procedures should be documented before launch.
Privacy requests
Privacy requests can be submitted through the contact route until a dedicated privacy contact is configured. Identity verification may be required before account or order information is disclosed or changed.